REFUND & RETURNS POLICY
FMS Auto Performance
Last Updated: July 2026
This Returns & Refund Policy applies to all quote requests, invoices, purchases, and orders placed through FMS Auto Performance and www.fmsautoperformance.com. By requesting a quote, accepting an invoice, or placing an order, you agree to the terms outlined below.
Order Review & Acceptance
All quote requests are reviewed before payment is collected. Our team verifies product availability, vehicle compatibility (when applicable), and shipping costs before issuing an invoice.
Receipt of a quote or invoice does not guarantee product availability or order acceptance.
FMS Auto Performance reserves the right to cancel or refuse any order due to inventory shortages, supplier restrictions, pricing errors, suspected fraud, legal restrictions, or other circumstances beyond our control.
Return Eligibility
Returns may be accepted only when all of the following conditions are met:
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A return request is submitted within 14 calendar days of delivery.
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A Return Authorization (RA) has been issued by FMS Auto Performance before the item is returned.
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The item is unused, uninstalled, unmodified, and in its original manufacturer packaging.
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All original hardware, manuals, accessories, labels, and packaging are included.
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The product is received in resalable condition.
Returns received without prior authorization may be refused and returned to the sender.
Incorrectly Ordered Parts
FMS Auto Performance is happy to assist customers with product selection, vehicle compatibility, and fitment questions before a purchase is made.
However, customers are ultimately responsible for confirming their vehicle specifications, modifications, emissions requirements, and intended product use before placing an order.
Products ordered incorrectly by the customer may be eligible for return only if they meet all return eligibility requirements and are not listed as non-returnable items. Shipping charges and applicable restocking fees may apply.
Non-Returnable & Final Sale Items
The following items are non-returnable and non-refundable:
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Special-order products
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Custom-built or made-to-order products
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Electrical components, including ECUs, sensors, wiring harnesses, tuners, and electronic modules
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Clearance, discontinued, closeout, or final sale items
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Installed, test-fitted, modified, damaged, or used products
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Products missing original packaging or components
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Open software licenses or digital products
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Gift cards
California & Restricted Products
Certain products cannot legally be sold or shipped to California or other states due to emissions regulations, manufacturer restrictions, or applicable laws.
If an order is placed for a restricted product:
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The order may be canceled prior to shipment.
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A full refund will be issued if payment has already been received.
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Refund processing times may vary depending on the payment provider.
Customers are responsible for ensuring compliance with all federal, state, and local laws before purchasing aftermarket performance products.
Restocking Fees
Approved returns may be subject to a restocking fee of up to 20%, depending on the manufacturer's return policies and supplier requirements.
Restocking fees may cover:
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Inspection
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Repackaging
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Manufacturer return fees
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Supplier processing costs
Refunds
Approved refunds are issued only after the returned item has been inspected and approved.
Refunds will:
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Be issued to the original payment method.
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Exclude original shipping charges.
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Exclude expedited shipping fees.
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Be processed within 5 to 10 business days after inspection and approval.
Additional processing time may be required by your financial institution.
Exchanges
Exchanges are subject to:
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Product availability
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Current pricing
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Return eligibility requirements
Price differences, taxes, and shipping charges may apply.
Installation Services
Labor charges, diagnostic services, installation services, tuning services, fabrication work, and other shop services are non-refundable once the service has been performed.
Installation & Product Damage
Customers should inspect all products immediately upon delivery and before installation.
Products damaged due to:
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Improper installation
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Incorrect tuning
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Misuse
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Abuse
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Racing or competition use
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Off-road use
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Neglect
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Unauthorized modification
are not eligible for return, refund, or warranty consideration.
Installation of a damaged product constitutes acceptance of the product's condition.
Shipping Errors, Missing Items & Damaged Shipments
If an order arrives damaged, incorrect, or incomplete:
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Notify FMS Auto Performance within 48 hours of delivery.
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Retain all original packaging.
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Provide photographs of:
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The product
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Shipping box
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Shipping label
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Visible damage
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Claims reported after 48 hours may be denied by the shipping carrier or manufacturer.
Order Cancellations
Orders may be canceled only before:
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Payment has been received, or
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The order has been submitted to the manufacturer or supplier for fulfillment.
Special-order and custom products cannot be canceled once the order has been placed with the supplier.
Orders that have already shipped are subject to this Returns & Refund Policy.
Refused or Undeliverable Shipments
Orders returned due to:
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Incorrect shipping address
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Failed delivery attempts
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Customer refusal
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Undeliverable packages
may incur:
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Return shipping charges
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Restocking fees
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Additional shipping costs
Refunds will be issued after applicable charges have been deducted.
Refused Returns
Returns that do not meet the requirements of this policy may be refused and returned to the customer at the customer's expense.
Warranty Information
Manufacturer warranties vary by brand and product.
FMS Auto Performance does not provide separate product warranties unless specifically stated.
Warranty claims are subject solely to the manufacturer's warranty policies, procedures, inspection requirements, and approval.
Chargebacks & Payment Disputes
Customers agree to contact FMS Auto Performance before initiating a chargeback or payment dispute.
FMS Auto Performance reserves the right to:
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Contest chargebacks using order records, invoices, shipping documentation, and delivery confirmation.
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Recover costs associated with fraudulent disputes where permitted by law.
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Refuse future service or sales to customers who abuse the chargeback process.
California Consumer Notice
Nothing contained in this policy limits any rights provided to consumers under applicable California or federal consumer protection laws.
Contact Us
For return requests, warranty questions, or refund assistance, please contact us before returning any product.
FMS Auto Performance, LLC
210 S. Cain St., Suite G
Visalia, CA 93292
Phone: (559) 740-7953