REFUND & RETURNS POLICY

FMS Auto Performance

Last Updated: February 2026

By placing an order with FMS Auto Performance, you agree to the terms outlined below. Please review this policy carefully before purchasing.

ALL SALES TERMS

Orders are processed once payment is received.
Order confirmation does not guarantee acceptance.
We reserve the right to cancel orders due to inventory issues, supplier restrictions, pricing errors, or suspected fraud.

RETURN ELIGIBILITY

Returns are accepted only if all conditions are met:

Return request submitted within 14 days of delivery
Item is unused, uninstalled, and in original packaging
All original hardware, manuals, and accessories included
A Return Authorization (RA) is issued prior to return

Returns sent without authorization will be refused.

NON-RETURNABLE / FINAL SALE ITEMS

The following items are final sale and not eligible for return or refund:

Special order or custom products
Electrical components (including sensors, tuners, wiring, ECUs)
Clearance, discontinued, or closeout items
Installed, test-fitted, or damaged products
Items returned with missing components or packaging

RESTOCKING FEES

Approved returns may be subject to a restocking fee of up to 20%, depending on the product and supplier requirements.

Restocking fees cover inspection, repackaging, and supplier return costs.

REFUNDS

Refunds are issued only after inspection and approval
Refunds are processed to the original payment method
Original shipping costs are non-refundable
Processing time: 5–10 business days after inspection

EXCHANGES

Exchanges are subject to:

Product availability
Same return eligibility requirements

Price differences and shipping costs may apply.

SHIPPING ERRORS & DAMAGED ITEMS

If your order arrives damaged or incorrect:

Notify us within 48 hours of delivery
Provide clear photos of the product and packaging

Claims submitted after 48 hours may be denied.

FITMENT RESPONSIBILITY

Vehicle compatibility, emissions compliance, and legal use are the customer’s responsibility.

Incorrect purchases due to:

Vehicle year, trim, or modification differences
Emissions or CARB restrictions

do not qualify for free returns or refunds.

ORDER CANCELLATIONS

Orders may be canceled only before shipment
Special order items cannot be canceled once placed
Once an order has shipped, it is subject to standard return rules

REFUSED OR UNDELIVERABLE PACKAGES

Orders refused or returned due to incorrect address, failed delivery, or refusal may:

Incur return shipping charges
Be subject to restocking fees
Receive a refund minus incurred costs

CHARGEBACKS & PAYMENT DISPUTES

Initiating a chargeback without first contacting FMS Auto Performance violates this policy.

We reserve the right to:

Contest chargebacks with order and delivery documentation
Recover costs related to fraudulent disputes
Restrict or ban future purchases

CALIFORNIA CONSUMER NOTICE

This policy complies with applicable California consumer protection laws. Nothing in this policy limits rights that cannot be waived under California law.

CONTACT & RETURNS REQUESTS

To request a return authorization or ask questions about this policy, contact us through our Website with your order number and details.

RESTRICTED PRODUCTS & ORDER CANCELLATIONS

Certain products sold by FMS Auto Performance are restricted from sale or shipment to specific states, including California, due to emissions regulations and/or manufacturer policies.

If a restricted product is ordered with a California billing or shipping address:

• The order may be canceled prior to shipment
• A full refund will be issued to the original payment method
• Processing times may vary depending on payment provider

FMS Auto Performance reserves the right to cancel any order that violates manufacturer or state-level sales restrictions.

Customers are responsible for ensuring compliance with all local, state, and federal regulations before purchasing aftermarket performance products.